Accessibility And Inclusion Policy

At The Swan Hotel Newby Bridge, we place a high value on diversity and inclusion. It is our commitment to provide an accessible and inclusive stay for all our visitors. We believe that everyone deserves the opportunity to give their best, and we encourage mutual trust, collaboration, and respect in our working community.

We offer a range of facilities to ensure that our disabled guests are well taken care of. Our car park has designated bays for disabled guests, and all our public areas, including the reception, bar, lounges, and restaurants, are situated on the ground floor and fully accessible without steps. We have a selection of wet rooms in our accessible bedrooms, and guests can choose between twin or double beds. The disabled toilets are conveniently located on the ground floor, close to the hotel reception, and are equipped with vertical rails and an emergency alarm cord. We welcome assistance dogs into our hotel.

Our restaurant menus cater to special dietary requirements, such as gluten-free, dairy-free, lactose-free, nut-free, vegetarian, and vegan, as standard. If you have specific dietary requirements, we are happy to arrange this in advance. Our Holte spa has no steps and is accessible.

Our staff is committed to meeting the communication needs of our guests and visitors. We establish any specific guest and visitor requirements upon booking and on arrival at the hotel. We offer assistance to all hotel guests with their luggage and are happy to show them to their room. If you struggle with a noisy environment, we can provide a quieter table in our restaurant upon request. Room service is available, offering the full a la carte menu for guests who prefer to dine away from the busy restaurant.

At The Swan Hotel Newby Bridge, we believe that our team is essential to our success. We promote a working environment that values our employees as individuals and encourages diversity and inclusion. We appreciate the business benefits that these principles bring and are committed to providing opportunities for our teams to learn and develop, enabling them to reach their maximum potential.