Frequently Asked Questions

Stay With Us:

We can’t wait to have you stay with us here at The Swan Hotel & Spa! You can book your stay with us through our website, where you can add your dinner reservations and Spa treatments too! Or, our telephone line is open for bookings between 8am-8pm

All of our pricing and availability is available on our website, just simply click ‘Book a Room.’

Telephone: 015395 31681

Our lines can get quite busy, especially when a new offer has gone live, if you’re unable to get through, please pop an email with your name, number and query and they will return your call as soon as possible. Thank you for your understanding

Yes, we are! We would love to welcome your furry friends, being nestled away in the Lake District our hotel is the perfect spot for your furry companions!
We currently have two dog friendly stay options: Our Fabulous dog friendly room, which comes with a welcome pack for your dogs, and our Nest Cottages are dog friendly also.

Fabulous Room
Nest Cottages

Dogs are absolutely welcome in our hotel and at The Swan Inn Pub, we just ask if you can refrain from letting your best friends on our soft furnishings to respect other guests and they can’t enter The Brasserie and Spa Area.

You’ll find us nestled away in the beautiful Lake District in South Cumbria! Surrounded by stunning walks and breath-taking views – did you know you can walk the West Windermere Way right from our doorstep?!

Address: The Swan Hotel & Spa, Newby Bridge, Cumbria, LA12 8NB

We actually have everything you need right here with us under one roof! From our three dining areas with divine offerings, your stay includes a complimentary full Cumbrian breakfast, to our wonderful Health Club with complimentary access during your stay.. hello swimming pool! Through to our Award-winning Spa!

If you’d like to explore our local surroundings (which we highly recommend!), we have beautiful walks right from our doorstep, you can find out more information here:

Exploring the Scenic West Windermere Way: A Journey from The Swan Hotel in Newby Bridge

We have some wonderful local businesses a stone’s throw away which will compliment your stay with us!

Make sure to explore the nearby Lakeside and Haverthwaite Railway, which offers a nostalgic steam train ride through the stunning countryside. Newby Bridge Halt Station is a 5-minute walk from the Swan Hotel. Book Here:

Be sure to visit the Lakes Aquarium, an educational and entertaining attraction that showcases the rich aquatic life of the region. Book Here:

Alternatively, you can take a leisurely cruise on Windermere itself, which offers onward options to BownessBrockhole and Ambleside. You’ll be treated to stunning views of mountain scenery, secluded bays and the many wooded islands.

Yes, but please note any deposit paid is deemed non-refundable and non-transferable.

On our ‘Pay on Departure’ rate you can cancel your room up to 48 hours of arrival free of charge.

If you have booked a cottage you are free to cancel or move your booking up until 6 weeks prior to arrival. After this time the fee is deemed non-refundable and non-transferable.

Please note, if you have booked under a special offer, individual terms and conditions apply.

You can pop Reservations a call on: 015395 31681 or an email to to cancel or rearrange your booking.

We pride ourselves on curating an environment to help you create wonderful memories in your cosy home away from home, however if you’re experience with us has not met your expectations we would love the opportunity to resolve it before you leave. Please pop to Reception where our amazing team will do their best to help, alternatively, please send an email to where our management team will be in touch.

Holte Spa – Thermal Suite and Gardens:

Monday – Thursday (10am-6pm) = £40
Friday = £45
Saturday – Sunday (10am-6pm) = £50

Monday – Thursday (6pm-8pm Twilight Spa) = £45
Friday (6pm-8pm Twilight Spa) = £50
Saturday – Sunday = £55

Please note, these prices are subject to change at anytime without notice.

You can expect specifically tailored thermal journeys; with an authentic outdoor Finnish sauna, minimal chlorine, naturally filtered pools and cosy relaxation spaces.

From our naturally filtered jacuzzi pool with gentle jets to alleviate tight muscles and tension, to our experience showers complete with water effects such as tropical rain, mist, monsoon and cold waterfall to deliver a multi-sensual encounter, you can truly immerse yourself in Holte Spa and escape the hustle and bustle of daily life. You can expect:

  • 100% humidity steam room
  • 12 seater Jacuzzi pool with jets
  • Indoor/outdoor hydrotherapy pool
  • Ice buckets
  • Outdoor Finnish sauna
  • Indoor Finnish-inspired sauna
  • Relaxation corners and lounge areas
  • Hot or cold experience showers

Indulge in a world of relaxation and wellness at Holte Spa, nestled within the Swan Hotel! You can book our Thermal Access via our website here:

Book here or pop us a call on 015395 39900.

Our Spa is open 7 day a week, all year round. 10am-8pm daily

Children under the age of 16 are not permitted to use or accompany any persons over 18 attending the spa, or use the facilities attached.

We require 24 hours’ notice of a cancellation, after which a 100% charge will be made.

You can pop the Spa Team a call on: 015395 39900 or an email to to cancel or rearrange your booking.

At Holte spa your health and wellbeing is our primary concern, therefore if you are currently pregnant, have any allergens, have a heart disorder, have a diagnosed medical condition or are taking any prescribed drugs, please let us know in advance.

The Holte spa, including all treatment rooms, thermal suite and spa garden are ADULTS ONLY.

Holte spa has a non-smoking policy. In keeping with the UK law, the Spa applies a strictly non-smoking policy within its confines or on external parameters.

We request that mobile phones are kept on silent or switched off in the spa We would request that all tablets and pagers are switched off/on silent during your visit. We are happy to relay any messages via the Spa reception.

No photography is permitted in the changing areas and/or on poolside.

You may be required to remove jewellery for treatments; we therefore advise that you choose to leave jewellery at home or in your guest room. Holte spa will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents.

Offers cannot be used in conjunction with one another and are subject to availability.

Please note guests suffering from any heart conditions, high blood pressure and unable to use any of our heat experiences.

Holte Spa:

If you are using the Spa or Health club, you do not need to pay for parking.

Park up and head straight to us. You will need to pop your car registration on the tablet provided.

We provide you with a robe, towel, and pair of sliders ion arrival.

If you would like to bring your own robe, towel and sliders you are very welcome to do so.

You are able to buy drinks at the spa café and take them in to the spa, yes!

All food must be consumed in the café area only.

We do! You do not need any £ coins for the lockers!

We provide wrist bands or manually lock them for you.

Holte Spa boasts an incredible adult only – indoor to outdoor, swim through hydro pool.

You’ll find a family friendly, full size swimming pool in the Health Club.

Yes we do, the Spa is adults only, 18+.

We can allow 16-17 year olds to visit, as long as they are with a parent or guardian only.

Food and Beverage:

Breakfast is served in the Brasserie 7am-10:45am Monday – Friday, and 8am-10:45am on weekends and Bank Holidays.

Please note that the busiest time for breakfast is between 9am and 10am.

Yes! Our pub and Brasserie menu offer Gluten Free, dairy free and vegan options. Please Note that the Afternoon Tea is a set menu and unfortunately cannot be changed.

If you are joining us for food or drink, please purchase a ticket from one of the ticket machines, located in the car park. The amount paid for parking can be redeemed against your bill – simply show your ticket to the waiting staff when you pay.


Parking for residents, spa, and health club guests is free, and will be validated at the respective reception areas.

Yes! We welcome dogs at the Swan Inn, lounge and terrace areas. Please note that dogs are not permitted in the Brasserie.

Breakfast is included for all hotel rooms and the Love Nest.


“The Nest” self-catering accommodations are not inclusive of breakfast -Owl, Dormouse, Mallard and Hedgehog.

Yes! We offer all our breakfast menu items for room service for a £5 tray charge. Simply fill out your room service card and hang it on your door before you head off to bed, and let our team take care of the rest. When choosing a time please note that there is a 20 minute window. (so for example, 9am will be between 9 and 9:20)

Breakfast at the Swan consists of a continental buffet, a hot cooked-to-order meal, tea and cafetiere coffee.


There is a supplemental charge for barista coffees.

We offer full breakfast access for £15 per adult/£10 per child – this gives you access to the continental buffet, a cooked-to-order breakfast, and tea or cafetiere coffee.


If you’d like something lighter, you can order individual items from our menu at the bar.

The dog friendly Swan Inn offers the pub menu from 12pm – 9pm daily.


The Brasserie offers the evening menu from 5pm-9pm daily.

We offer a roast beef every Sunday, served with seasonal veg, cauliflower cheese, rich stock gravy, and huge home-made yorkshire puds. But be quick, once it’s gone, it’s gone!

Our traditional afternoon tea is served daily from 12pm-4:30pm. Our set menu includes: a selection of mini cakes, fruit scones with jam and cream and a finger sandwiches. Unfortunately, as this is a set menu we are unable to cater to any dietary requirements for this meal.

At this time we do not offer a children’s afternoon tea option.

The Terrace, including the pizza van and ice cream hut, is open for food service during the summer months, weather permitting.

Yes, both the pub and brasserie menus offer a variety of vegan and vegetarian options.

Please print your voucher to bring with you, if you don’t have access to a printer, we can print it for you through reception. Your voucher must be redeemed in its entirety during one transaction.

A booking isn’t required but is highly recommended as we can get very busy, especially at peak times. Bookings are taken online via our booking system, or over the phone.


If you would like to book a table of more than 6 diners, please contact the hotel directly.

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From Spa Parties, Weddings, Family Gatherings, Baby Showers, Private Dining, Corporate Events to Birthday Parties, we have something for everyone!

Pop an email over to:

Prices can vary, but typically range from £150-£250 for a single room.

Up to 80 seated guests and 100 evening wedding guests.

Yes! We offer discounts if booking multiple rooms for a function.


We pride ourselves on curating an environment to help you create wonderful memories in your cosy home away from home, however if you’re experience with us has not met your expectations we would love the opportunity to resolve it before you leave. Please pop to Reception where our amazing team will do their best to help, alternatively, please send an email to where our management team will be in touch.

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Contact Information

The Swan Hotel & Spa

Newby Bridge,


LA12 8NB

United Kingdom