Frequently asked questions

Frequently asked questions (COVID-19 updated)

We’ve answered some of our frequently asked questions below in relation to the coronavirus (COVID-19).

We know that our guests will be looking for a safe and pleasant stay at The Swan. Our priority is the health and wellbeing of you and our team, to ensure you have complete peace of mind ahead of your stay.

To allay any concerns or fears, please review our updated FAQs. If you still have questions give us a call on 015395 31681 (our phone lines are manned Monday to Friday, 9am to 4pm)

All information displayed is accurate as of 2nd August 2021.

Can I cancel my booking?

Yes. On our 'Pay on Departure' rate you are able to cancel your room up to 48 hours of arrival free of charge.

We’ve implemented covid-compliant procedures to ensure all guests and staff are safe. To ensure you have complete peace of mind ahead of booking, please review our updated booking FAQs and our guest guide as to what your stay at The Swan will look like.

If you have booked a cottage you are free to cancel or move your booking up 6 weeks prior to arrival. 

Will the pool and gym be open?

Yes. The pool and Gym are open to residents and members on strictly a bookings only basis but we have extended the amount of people who can use these facilities at one time following the 19th July relaxation.

Will I be able to book a spa treatment?

Yes. We have a brand new spa treatment menu which you can book online here.

Are guests able to socially-distance, even during busy periods?

Yes, however as the restrictions ease from the 19th July we will gradually increase the number of guests that we allow in the hotel, but we will ensure that this is done safely and in a controlled manner. We have also incorporated a COVID-19 policy for both guests and staff.

Will you be undertaking extra cleaning?

Yes. We have identified all the frequent touch points and will be undertaking strict additional cleaning to keep everywhere as hygienic as possible.

Will hand sanitiser be available?

Yes. We have installed hand sanitiser stations at various frequent touch points around the hotel and these will continue to be provided after the restrictions have eased for everyone's safety

Will the full restaurant menu be available?

Yes, We are running all of our wonderful menus including breakfast, lunch, afternoon tea and dinner.

Can I order food to my room?

Yes. room service to hotel rooms, and the cottages, will be available at all times at no extra charge.

What do I need to know about eating at the Swan?

You may still need to book in at this time for a table to avoid disappointment, but we will be welcoming walk-ins where we can.

What other measures are in place to protect guests and staff at The Swan?

Our amazing team will be working round the clock to ensure your health & wellbeing is our highest priority. If you are visiting anytime soon expect exceptional hygiene levels and happy smiles, but please be assured that all staff are following an extensive policy to best ensure theirs and your safety.

You can view a copy of our staff policy if you wish. We will also share a guest policy with you prior to arrival, you can also view our guest policy online as it contains important information that you may wish to know in advance of booking.

Can We Book For Corporate Events?

The Swan is a go-to venue for all types of corporate events, whether from conferences to celebrations. We're happy to see you and your clients, colleagues or board members for a wonderful time at our beautiful location in the Lake District. See our corporate events.

Do You Have A Private Venue For Parties 

Yes. Our private party venue in the lake district is available to hire for parties for all occasions.

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The Swan Hotel & Spa
Newby Bridge, Cumbria
LA12 8NB United Kingdom

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