Frequently asked questions

Frequently asked questions (COVID-19 updated)

We’ve answered some of our frequently asked questions below in relation to the coronavirus (COVID-19).

We know that our guests will be looking for a safe and pleasant stay at The Swan. Our priority is the health and wellbeing of you and our team, to ensure you have complete peace of mind ahead of your stay.

To allay any concerns or fears, please review our updated FAQs. If you still have questions give us a call on 015395 31681 (our phone lines are manned Monday to Friday, 9am to 4pm)

All information displayed is accurate as of 12th Aug 2020.

Can I cancel my booking?

Yes. On our Bed & Breakfast rate you are able to cancel your room up to 24 hours of arrival free of charge.

We’ve implemented covid-compliant procedures to ensure all guests and staff are safe. To ensure you have complete peace of mind ahead of booking, please review our updated booking FAQs and our guest guide as to what your stay at The Swan will look like.

If you have booked a cottage you are free to cancel or move your booking up to 48hrs prior to arrival. If you can't visit within 48hrs, due to a COVID-19 related circumstance, then we will happily move your booking to another available date.

Will the pool and gym be open?

Yes. The pool and Gym are open to residents and members on strictly a bookings only basis. The steam room and sauna closed will be closed for the foreseeable. 

We have put in place a risk assessment and method statement, which will allow guests to socially distance and pre-book slots for exclusive use. We are hopeful to have an update on this ahead of your arrival.

Will I be able to book a spa treatment?

Yes. We are running a limited Spa menu but you should still find plenty of treatments here.

Are guests able to socially-distance, even during busy periods?

Yes. The number of guests within the hotel will be limited to ensure that social distancing is possible. As the lockdown eases we will gradually increase the number of guests that we allow in the hotel, but we will ensure that this is done safely and in a controlled manner. We have also incorporated a COVID-19 policy for both guests and staff.

Will you be undertaking extra cleaning?

Yes. We have identified all the frequent touch points and will be undertaking strict additional cleaning to keep everywhere as hygienic as possible.

Will hand sanitiser be available?

Yes. We have installed hand sanitiser stations at various frequent touch points around the hotel.

Will the full restaurant menu be available?

Not at the moment. We are running a simpler, even more delicious, daily menu. This is to ensure our kitchen staff can socially distance, and due to current supplier commitments. As we are able to increase the number of kitchen staff and suppliers, we will be able to provide a full menu.

Can I order food to my room?

Yes. We understand that not everyone will want to eat out just yet; room service to hotel rooms, and the cottages, will be available at all times at no extra charge.

What do I need to know about eating at the Swan?

✓ You may need to book in at this time for a table to avoid disappointment, but we will be welcoming walk-ins where we can
✓ You may only book a table for your own household
✓ We will not be allowing you to come in for just a drink unless a substantial meal is bought

What other measures are in place to protect guests and staff at The Swan?

Our amazing team will be working round the clock to ensure your health & wellbeing is our highest priority. If you are visiting anytime soon expect exceptional hygiene levels and happy smiles, but please be assured that all staff are following an extensive policy to best ensure theirs and your safety.

You can view a copy of our staff policy if you wish. We will also share a guest policy with you prior to arrival, you can also view our guest policy online as it contains important information that you may wish to know in advance of booking.

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The Swan Hotel & Spa
Newby Bridge, Cumbria
LA12 8NB United Kingdom

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