Frequently Asked Questions

Frequently asked questions (COVID-19 updated)

We’ve answered some of our frequently asked questions below in relation to the coronavirus (COVID-19).

We know that our guests will be looking for a safe and pleasant stay at The Swan. Our priority is the health and wellbeing of you and our team, to ensure you have complete peace of mind ahead of your stay.

To allay any concerns or fears, please review our updated FAQs. If you still have questions give us a call on 015395 31681 (our phone lines are manned Monday to Friday, 9am to 4pm)

All information displayed is accurate as of 2nd August 2021.

Frequently asked questions

Yes. On our ‘Pay on Departure’ rate you are able to cancel your room up to 48 hours of arrival free of charge.

We’ve implemented covid-compliant procedures to ensure all guests and staff are safe.

If you have booked a cottage you are free to cancel or move your booking up 6 weeks prior to arrival.

Yes. The pool and gym are open to residents and members.

Yes. We have a brand new [comfort zone] spa treatment menu which you can view here.

Yes, and we will ensure that this is done safely and in a controlled manner. We have also incorporated a COVID-19 policy for both guests and staff.

Yes. We have identified all the frequent touch points and will be undertaking strict additional cleaning to keep everywhere as hygienic as possible.

Yes. We have installed hand sanitiser stations at various frequent touch points around the hotel and these will continue to be provided after the restrictions have eased for everyone’s safety

Yes, We are running all of our wonderful menus including breakfast, lunch, afternoon tea and dinner.

Yes. room service to hotel rooms, and the cottages, will be available at all times at no extra charge.

You may still need to book in during busier periods (i.e. weekends or during school holidays) for a table to avoid disappointment, but we will be welcoming walk-ins where we can.

Our amazing team will be working round the clock to ensure your health & wellbeing is our highest priority. If you are visiting anytime soon expect exceptional hygiene levels and happy smiles, but please be assured that all staff are following an extensive policy to best ensure theirs and your safety.

The Swan is a go-to venue for all types of corporate events, whether from conferences to celebrations. We’re happy to see you and your clients, colleagues or board members for a wonderful time at our beautiful location in the Lake District. See our corporate events.

Yes. Our private party venue in the lake district is available to hire for parties for all occasions.

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