Frequently asked questions (COVID-19 updated)
Frequently asked questions
Can I cancel my booking?
Yes. On our ‘Pay on Departure’ rate you are able to cancel your room up to 48 hours of arrival free of charge.
We’ve implemented covid-compliant procedures to ensure all guests and staff are safe.
If you have booked a cottage you are free to cancel or move your booking up 6 weeks prior to arrival.
Will the pool and gym be open?
Yes. The pool and gym are open to residents and members.
Will I be able to book a spa treatment?
Yes. We have a brand new [comfort zone] spa treatment menu which you can view here.
Are guests able to socially-distance, even during busy periods?
Yes, and we will ensure that this is done safely and in a controlled manner. We have also incorporated a COVID-19 policy for both guests and staff.
Will you be undertaking extra cleaning?
Yes. We have identified all the frequent touch points and will be undertaking strict additional cleaning to keep everywhere as hygienic as possible.
Will hand sanitiser be available?
Yes. We have installed hand sanitiser stations at various frequent touch points around the hotel and these will continue to be provided after the restrictions have eased for everyone’s safety
Will the full restaurant menu be available?
Yes, We are running all of our wonderful menus including breakfast, lunch, afternoon tea and dinner.
Can I order food to my room?
Yes. room service to hotel rooms, and the cottages, will be available at all times at no extra charge.
What do I need to know about eating at the Swan?
You may still need to book in during busier periods (i.e. weekends or during school holidays) for a table to avoid disappointment, but we will be welcoming walk-ins where we can.
What other measures are in place to protect guests and staff at The Swan?
Our amazing team will be working round the clock to ensure your health & wellbeing is our highest priority. If you are visiting anytime soon expect exceptional hygiene levels and happy smiles, but please be assured that all staff are following an extensive policy to best ensure theirs and your safety.
Can We Book For Corporate Events?
The Swan is a go-to venue for all types of corporate events, whether from conferences to celebrations. We’re happy to see you and your clients, colleagues or board members for a wonderful time at our beautiful location in the Lake District. See our corporate events.
Do You Have A Private Venue For Parties
Yes. Our private party venue in the lake district is available to hire for parties for all occasions.