Amazing Autumn/Winter Cottage Getaways from £500 for 4 nights   Find Out More

Frequently asked questions

We’ve answered a few of our frequently asked questions below, which might help you find the answer you’re looking for.

If you still fancy a chat you can get in touch via our contact page. You can also follow us on Facebook, Twitter and Instagram.  

Making a booking

When do I pay for my stay?
For rooms, if we’re running a special offer, we’ll ask for payment at the time of booking, but if not you’ll pay the rate on departure. We’ll always let you know before you make the booking.

For our holiday cottages, you’ll need to pay 50% at time of booking and 50% four weeks before you stay. If you book with less than four weeks to go, we’ll need the full amount.

We also accept the Lake District Pound! LD£ is our region’s new local currency, designed to celebrate everything you love about the Lake District, and help keep our region special. Pay for your room, food or spa treatments at the Swan.

What if I find a cheaper rate elsewhere?
We offer a best rate guarantee when you book direct. You won’t find a better deal, but if you do we’ll beat it. Please email enquiries@swanhotel.com with details of the price you’ve found.

Do you offer corporate rates?
We do indeed! Get in touch and let us know your company details for more information.

Do you have wheelchair accessible rooms?
Yes, we do! You can book these online, or give us a call on 015395 31681. 

Do you sell gift vouchers?
For the person that has it all, give the gift of a swanderful stay at the Swan. You can pick from monetary vouchers, stays, spa days or afternoon tea. Book online and we can email, text or post your voucher to you or the lucky recipient.

Having a Swanderful stay 

When is check in and check out?
Check in is from 3pm, and checkout is before 11am.

Whilst we can’t guarantee an early check in, we will do our best on the day. Please also feel free to enjoy the hotel facilities on the day you check in and out, and we can also hang on to your luggage during that time. 

Planning on enjoying our Gin & Swanic menu?  Why not treat yourself to a long lie-in and add a late checkout to your stay for £20, check out by 2pm. You can also add an Early Check-in for £20 and relax in your room from midday

Are kids welcome?
Yes! We love the little monsters, in fact, whilst the Swan Hotel has been in our family for years, we refurbished it after having children of our own and wanting somewhere stylish, but also fun and family-friendly we could go for holidays together.

Can we bring the dog?
Unfortunately, we don’t allow four-legged-friends in the hotel rooms (with the exception of certified assistance animals), but they’re very welcome in our homely pub, The Swan Inn.

What will I find in my room?
We won’t spoil all the surprises, but in every room you’ll find egyptian cotton sheets, ESPA amenities and luxury beds.

Do you have free WIFI?
We have free WIFI for all guests and visitors, perfect for Instagramming your stay. Don’t forget to tag us in your pictures using #SwanderfulMemories

Food and drink

Do your rates include breakfast?
Breakfast is the most important meal of the day, so we wouldn’t skip it. Our rates include our delicious farmhouse breakfast unless stated, and you can also order hot food from our breakfast menu (our avocado on toast with poached eggs is particularly lovely).

Do you have a restaurant at the Swan?
We have different spaces to eat and drink, depending on how you’re feeling.

Our bustling full service restaurant, The River Room, is full of fun. The menu features everything from steak to fish & chips, plus burgers, thai curry and much more.

Or if you’d like to sit back and get a little more relaxed, make yourself at home at The Swan Inn, our homely pub. Enjoy the same menu as The River Room, just order at the bar, grab a few drinks and sit back and chill. 

If you’d like to eat al fresco, join us on the terrace overlooking the river for brunch, lunch or dinner. Weather permitted of course.

What food do you serve?
We’ve got your four meals of the day covered (afternoon tea counts as a meal in our books). Take a peek at our menus to see the food, and join us for:

Need to knows

How do I get there?

By car
From the M6 head North on Exit 36, keep left at the fork, following for A590/591 and merge onto A590. Take the A590 exit, at the Brettargh Holt Roundabout, take the first exit onto A590. At the roundabout, take the 2nd exit and stay on A590.

Go through the Newby bridge roundabout and take first right, we are right over the bridge!

By plane
The nearest airport is Manchester where you can hire a car and head towards the M6 northbound.

By train
The nearest train station is Grange over Sands. Also from London, Oxenholme would be the nearest, you can catch a taxi outside the station and we are about 20-25 minutes away.

By helicopter
We do have a helipad, call the hotel on 015395 31861 with your details and check availability first

Do you have free parking?
We do have free parking! We also have a helipad if you’re joining us for a flying visit.

Is there a somewhere to leave luggage?
Absolutely, you can leave your luggage with us on the day of your arrival or departure.

Do you have a gym?
We have a gym and spa facilities that are open to staying guests and members. It’s open from 7am – 9pm on weekdays and 8am – 8pm on weekends and bank holidays. Non-residents can also use the facilities, subject to availability and for a small fee.

What is there to do in the local area?
We’re based in one of the most beautiful parts of the country, and we want you to explore that! We’ve listed some of our favourite things to do on our explore page, but our friendly staff can also give you helpful tips and advice when you’re here.

Have we missed anything?
Get in touch and we’ll be very happy to help!

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