We know there are lots of reasons that our guests may wish to speak to us, be it a thank you or telling us about something we didn't quite get right.
We have a wonderful Guest experience manager here at The Swan, who would love to assist you with any comment or queries, and if we didn't get something right we ask for our guests to get in direct contact with us so we can try our best to fix the issue straight away!
If you do wish to make a complaint, please refer to our complaints procedure by clicking here.
Please fill out the form below, which will be sent directly to our Guest experience manager, who will get back to you as soon as possible.
Complaints & Feedback Form
We are always looking for ways to improve and ensure each and every guest has a swanderful stay with us. If we didn't get something quite right, please don't hesitate to get in touch and your feedback will go straight to our Guest Experience Manager.
The Swan Hotel & Spa Newby Bridge, Cumbria LA12 8NB United Kingdom