Terms & Conditions

The small print

Who We Are

The Swan Hotel & Spa
Newby Bridge, Cumbria
LA12 8NB United Kingdom

enquiries@swanhotel.com
015395 31681

Payment Transactions

All payment transactions are handled by a third party payment gateway Credit Call, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.

Room Deposits / Cancellation Policy

On our 'standard rates' you are able to cancel your room up until 5 days prior to arrival at no charge. Your card details are required to secure your booking, but you will not pay for your stay until the day of departure. 

Our 'non refundable rates' are payable in advance so you will be charged for your stay at the time of booking and the room is non-refundable. 

On our 'free cancellation rate' you are able to cancel your room up until 12 noon the day prior to arrival at no charge. Your card details are required to secure your booking, but you will not pay for your stay until the day of departure. 

Certain dates may have an exception to our usual deposit/cancellation policy, this will be communicated to you when booking. All rates include bed, breakfast and full use of the leisure facilities is included unless stated.

Find Us

The Swan Hotel & Spa, 
Newby Bridge, Cumbria, 
LA12 8NB, United Kingdom