The Swan Hotel & Spa
Newby Bridge, Cumbria
LA12 8NB United Kingdom
enquiries@swanhotel.com
015395 31681
All payment transactions are handled by a third party payment gateway Credit Call, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.
On our 'standard rates' you are able to cancel your room up until 5 days prior to arrival at no charge. Your card details are required to secure your booking, but you will not pay for your stay until the day of departure.
Our 'non refundable rates' are payable in advance so you will be charged for your stay at the time of booking and the room is non-refundable.
On our 'free cancellation rate' you are able to cancel your room up until 12 noon the day prior to arrival at no charge. Your card details are required to secure your booking, but you will not pay for your stay until the day of departure.
Certain dates may have an exception to our usual deposit/cancellation policy, this will be communicated to you when booking. All rates include bed, breakfast and full use of the leisure facilities is included unless stated.
Rates are subject to change at any time and without notice.
As a smoke-free establishment, our hotel strictly adheres to the legislation that prohibits smoking in all public areas and guest rooms. We kindly ask our guests to help us maintain a healthy environment by refraining from smoking in any part of the hotel. To ensure compliance with this policy, we have installed "no-smoking" signs at all entrances and throughout the premises. Please note that smoking in any of our rooms will result in a charge of £500, as we take this issue very seriously.
We also prohibit the use of illegal drugs on our premises. Any guest found in violation of this policy will be charged £500 and immediately asked to leave the premises. If necessary, we will involve the authorities to enforce this policy and ensure the safety of all guests and staff.